We preserve ourself the right to choose who we refund and who we do not depending on the reason of your request. We may ask you for specific information as to why you wish a refund and accept or deny your request. Before opening any dispute with your bank, stripe or any our payment processors we invite you to make a ticket about this issue on our website ticket system on your customer pannel , or via our ticket system on our discord : discord.gg/soulsone